HYPE has been working with idea and innovation managers around the world on their innovation journey for over 20 years. Our customers include over 400 companies – from international corporations to hidden champions. Our software suite covers all aspects of innovation management, from idea management and partner scouting to trend and technology management. Our international team of over 160 employees implements customized solutions for our clients around the world. To stay close to our customers, we have established a strong presence with our headquarters in Bonn and additional offices in Cologne, Eschborn, Braunschweig, Helsinki, Boston, Manchester, Montreal and Lyon.

We are looking to strengthen our team at one of our European locations, preferably in the Cologne/Bonn area, or from home.

Web Application Support Specialist (m/f/d)

Our team is passionate about what we do. Join us and help shape the future of our customers!

• Technical support for our customers during the installation of the HYPE platform
• Configuration of authentication (SAML), interfaces, monitoring (Nagios), mail, IIS, Shibboleth, Keycloak, and on-premise support (Windows, Linux), taking into account the individual needs of our customers
• Advising our customers on IT setups for our products in complex projects
• 1st and 2nd level support of our solution and operation of support systems, e.g. ticket systems
• Planning and realization of IT projects
• System administration of the HYPE hosting environment (Google, Pulsant)
• Testing and documentation of new IT functions of the company's own software

• Completed vocational training in the IT sector, preferably as an IT specialist in system integration, or professional experience as a career changer in a similar environment
• Profound knowledge of current Microsoft Windows operating systems, common Linux distributions and very good general IT knowledge, especially Internet technologies (SSO, SAML, IdP, Keycloak, Shibboleth, MS Graph, SSL, Zertifikate, WAF)
• An open personality with a clear customer and solution focus and a hands-on mentality to maintain a partnership with our customers
• Several years of experience with the operation of web applications, e.g. in the Google Cloud or other hosting service providers desirable
• Proficient in both written and spoken German and English; additional language skills are a plus

• Shaping the future: Join us in supporting our clients, who are key players in the fast-paced global change towards digital transformation.
• A good start: With intensive training from your team, you can quickly take on responsibility and work on engaging projects in a collaborative and team-oriented environment.
• Work-life balance: Home office, 30 days of vacation, special leave for special occasions, as well as a flexible working time model await you.
• Continuous growth: Regular training and development opportunities - both professionally and personally - to help you grow. We are committed to nurturing your growth and will guide you towards exciting career advancements.
• Team spirit: Team spirit is our number one priority - we live it every day through close and regular dialogue. As a team, we focus on providing the best possible advice to our customers with our HYPE SaaS solutions.
• Company culture: HYPE has an inclusive and family-like culture, with an open-door policy that values employee development based on their strengths.
• Our industry: Our job is to help organizations excel at innovation and transform towards a better tomorrow - That's about as exciting as it gets!

Send your cover letter and resume to jobs@hype.de.
Please put the job title in the subject line and include your salary expectations and when you are available to start.

Yasmin and Vanessa from our HR department are your first point of contact.

HYPE Softwaretechnik GmbH
Trierer Straße 70–72
53115 Bonn
Tel. +49 (0) 228 / 2276-0
jobs@hype.de
www.hype.de

*For reasons of readability, the masculine form is used here. However, all gender forms (male, female, diverse) are included. All communication takes place in the "you form", which reflects our internal culture.

What's next after you apply?

Step 1 – Interview
If your background is a match for the role, we'll set up a phone or video interview with 1-2 people. We want to get to know the real you, so be yourself and ask questions! We're happy to give you insights into your future role and HYPE Innovation as a company.

Step 2 – Meet the Team
If you move forward in the selection process, you will have the opportunity to meet with some of our key colleagues. During these conversations, they will share their experience working at HYPE, giving you a true feel of our company culture. We believe it's important for you to have a comprehensive understanding of our environment before deciding to become part of the HYPE Innovation family.